Job Description
Join our dynamic IT team as an Entry-Level Help Desk Support Specialist in Lubbock, TX! We're seeking motivated individuals with no prior experience to provide essential technical support to our clients. Enjoy comprehensive training, career growth opportunities, and a collaborative environment where your problem-solving skills shine. At TechSolutions Inc., we believe in nurturing talent and offer competitive benefits, including health insurance and professional development stipends. If you're passionate about technology and helping others, this is your launchpad into a rewarding IT career!
Responsibilities
- Provide exceptional technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, system performance, and security concerns
- Document incidents, solutions, and asset inventory using ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior technicians on complex escalations
- Deliver user training on new software and systems
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and familiarity with Windows/Mac OS
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- Team player with collaborative spirit
- CompTIA A+ certification (or willingness to obtain within 6 months)