Job Description
Launch your IT career with no experience required! TechSolutions Austin is seeking motivated Help Desk Support Specialists to join our dynamic team in the heart of Austin's tech hub. We provide comprehensive training and mentorship to help you grow into a tech professional while delivering exceptional customer service. If you're passionate about technology and eager to learn, this is your opportunity to start in a rewarding career with competitive benefits and a collaborative work environment.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop/laptop problems, network connectivity, and application errors
- Document cases accurately in ticketing systems (ServiceNow/Jira) and follow escalation protocols
- Deliver clear, patient guidance to non-technical users during system transitions
- Collaborate with senior engineers to resolve complex technical challenges
- Assist with onboarding new employees and equipment setup
- Participate in continuous training to expand technical knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Zero technical experience required – we train you!
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Customer-focused mindset with patience and empathy
- Basic computer literacy (email, browsers, file management)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional equipment pickups