Job Description
Launch your IT career with our Help Desk Support position in sunny Tucson! No experience required – we provide comprehensive training to transform your passion for technology into a professional career path. Join our collaborative team and become the go-to problem-solver for cutting-edge business solutions.
What We Offer:
- Industry-leading certification program (CompTIA A+, Google IT Support)
- Mentorship from senior engineers
- Clear career advancement tracks
- Modern hybrid work environment
Responsibilities
- Deliver Tier 1 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues for 500+ users
- Document all incidents using ServiceNow ticketing system
- Assist with onboarding new employees and equipment setups
- Collaborate with network and security teams on escalations
- Maintain inventory of IT assets and peripherals
- Conduct quarterly technology training sessions
Qualifications
- High school diploma or equivalent (required)
- Basic familiarity with Windows/macOS operating systems
- Strong communication and active listening skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Proficiency in troubleshooting methodologies
- Valid driver's license for occasional site visits
- Passion for continuous learning in tech