Job Description
Join our dynamic IT team as a Help Desk Support Specialist and kickstart your career in technology! No prior experience required – we provide comprehensive training to build your technical expertise. At TechForward Solutions, we empower new talent with mentorship from industry experts and hands-on experience supporting enterprise systems. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in Philadelphia's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve user problems with Windows/macOS, Microsoft Office 365, and network connectivity
- Document incidents accurately in ticketing systems (ServiceNow/Jira) and maintain knowledge base
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Deliver exceptional customer service with clear communication and empathy
- Assist with IT asset management and software deployment projects
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Strong problem-solving skills and logical troubleshooting approach
- Excellent written and verbal communication abilities
- Basic familiarity with computer hardware/software concepts
- Ability to learn quickly and adapt to new technologies
- Customer-focused mindset with patience and professionalism
- Valid driver's license for occasional on-site support