Job Description
Launch your IT career with TechSolutions Inc.! We're seeking enthusiastic individuals with no prior experience for our Help Desk Support role in Colorado Springs. Our comprehensive training program will equip you with essential technical skills while fostering exceptional customer service abilities. Join a forward-thinking team dedicated to empowering professionals through technology solutions. Enjoy competitive benefits, career growth opportunities, and a supportive work environment designed for your success.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems including Windows OS, Microsoft Office, and network connectivity
- Document all support cases in our ticketing system with clear and concise details
- Escalate complex issues to senior technicians with accurate problem descriptions
- Assist with new employee onboarding including device setup and account provisioning
- Contribute to knowledge base documentation and process improvement initiatives
- Maintain positive customer relationships through patient and professional communication
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Exceptional problem-solving and communication skills
- Basic familiarity with computer hardware and software concepts
- Ability to learn technical procedures quickly with minimal supervision
- Strong customer service orientation with empathy and patience
- Proficient in Microsoft Office applications and internet navigation
- Willingness to work flexible hours including occasional evenings/weekends
- Valid Colorado driver's license (for occasional on-site support)