Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated individuals with no prior experience to join our dynamic Help Desk Support team in Madison. As a first step into the technology industry, you'll gain hands-on experience troubleshooting hardware/software issues, supporting internal teams, and delivering exceptional customer service. Our comprehensive training program ensures you develop professional skills while earning competitive pay and benefits. Join us to build a foundation for long-term growth in the thriving Madison tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Document all support tickets using ServiceNow with clear, detailed descriptions
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Collaborate with senior technicians to resolve complex escalations
- Train end-users on company applications and best practices
- Monitor system health and perform proactive maintenance tasks
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- No prior IT experience required - passion for technology is essential!
- High school diploma or equivalent; technical certifications a plus
- Strong problem-solving skills with analytical thinking ability
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite and internet navigation
- Ability to work independently in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Willingness to learn and adapt to new technologies quickly