Job Description
Join our dynamic IT team as a Help Desk Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to provide exceptional technical support to our clients. If you're passionate about problem-solving and eager to learn, this is your opportunity to grow in a supportive environment. Enjoy competitive benefits, ongoing training, and a collaborative workplace culture.
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and solutions using ticketing systems
- Provide clear guidance to non-technical users
- Collaborate with senior technicians on complex issues
- Maintain accurate asset inventory and documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong customer service and communication abilities
- Patience and problem-solving mindset
- Ability to work independently and in a team
- Willingness to learn new technologies