Job Description
Launch your IT career with our comprehensive training program! TechSolve Solutions Inc. is seeking motivated individuals to join our Fort Wayne-based help desk team. No prior experience required – we provide all necessary certifications and on-the-job training. Enjoy competitive benefits, flexible scheduling, and a clear path to advancement. Our collaborative environment values problem-solvers with excellent communication skills. If you're tech-savvy and passionate about customer service, apply today to start your journey in IT support!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install and configure workstations, peripherals, and network equipment
- Document troubleshooting steps and maintain accurate service logs
- Escalate complex issues to senior technicians with detailed reports
- Train end-users on new technologies and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency with Windows/macOS operating systems
- Strong customer service and communication skills
- Ability to learn technical concepts quickly
- Comfortable troubleshooting hardware and software issues
- Valid Indiana driver's license (for occasional on-site support)
- Willingness to obtain CompTIA A+ certification within 6 months
- Ability to work flexible hours including occasional weekends