Job Description
We are urgently hiring a skilled IT Support Specialist to join our high-performance team in New York City. In this pivotal role, you will serve as the primary technical resource for our employees, ensuring seamless operations and minimal downtime. If you are a problem-solver with a passion for technology and a desire to work in a dynamic environment, we want to hear from you.
As part of our technical team, you will be at the forefront of our digital infrastructure, handling everything from desktop troubleshooting to network maintenance. We offer a competitive salary, comprehensive health benefits, and a clear path for professional growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain Active Directory user accounts, permissions, and security configurations.
- Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) and productivity software.
- Monitor and respond to help desk tickets in our ticketing system (e.g., Jira, ServiceNow) with a focus on SLA adherence.
- Perform regular hardware audits, inventory management, and lifecycle support for IT assets.
- Collaborate with senior engineering teams to diagnose and resolve complex network or server issues.
- Ensure all IT equipment is secure, updated, and functioning optimally.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience (2+ years preferred).
- Strong working knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Familiarity with Active Directory, Group Policy, and basic networking concepts (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users clearly.
- Strong written and verbal communication skills with a customer-service oriented mindset.
- ITIL Foundation certification is a plus.