Job Description
Join Our Dynamic IT Team in Dallas
We are urgently hiring a skilled IT Support Specialist to join our growing team in Dallas, TX. If you are a problem-solver with a passion for technology and exceptional customer service, we want to hear from you immediately.
In this role, you will be the first point of contact for our employees, ensuring our IT infrastructure runs smoothly and efficiently. We offer a competitive salary package, comprehensive benefits, and a collaborative work environment.
Why Apply?
- Immediate Start: We are looking to fill this position ASAP.
- Competitive Pay: $55,000 - $75,000 DOE.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Tools: Work with the latest hardware and software.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person to employees.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Manage and prioritize incoming IT helpdesk tickets using ticketing software.
- Install, configure, and maintain computer hardware, peripherals, and mobile devices.
- Assist with software deployment, patch management, and security updates.
- Collaborate with the network administration team to ensure system uptime and security.
- Maintain accurate inventory records of IT assets.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1-3 years of professional IT support or help desk experience.
- CompTIA A+ certification preferred.
- Strong knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.