Job Description
Are you a tech enthusiast looking to make a tangible impact? Apex Digital Systems is seeking a dedicated IT Support Specialist to join our growing team in Baltimore. In this role, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. We pride ourselves on a modern, collaborative culture where your problem-solving skills are valued and nurtured.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certifications reimbursement.
- State-of-the-art office environment in the heart of Baltimore.
- Flexible work hours and a supportive team culture.
We are looking for someone who is proactive, detail-oriented, and passionate about delivering top-tier technical support. If you are ready to take your career to the next level, apply today!
Responsibilities
- Technical Support: Provide Tier 1 and Tier 2 help desk support for hardware, software, network, and peripheral issues via phone, email, and in-person.
- Ticket Management: Log, track, and manage IT service requests and incidents using the Service Desk management tool.
- System Administration: Perform routine maintenance on workstations, servers, and printers; install and configure applications and operating systems.
- Network Troubleshooting: Diagnose and resolve network connectivity issues, ensuring high availability for all users.
- User Training: Conduct training sessions for employees on new software updates, security protocols, and IT best practices.
- Asset Management: Maintain accurate inventory records of all IT hardware and software assets.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field is preferred; equivalent experience is accepted.
- Experience: Minimum of 2-3 years of experience in IT support, help desk, or a similar technical role.
- Technical Skills: Proficiency with Microsoft Office 365, Active Directory, Windows 10/11, and macOS.
- Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
- Soft Skills: Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Certifications: CompTIA A+ or Network+ certification is a plus.