Job Description
Are you a tech-savvy problem solver looking to make a significant impact in the heart of Silicon Valley? Nexus Horizon is currently seeking a highly motivated IT Support Specialist to join our dynamic team in San Jose, CA.
In this role, you will be the frontline of our technical excellence, ensuring our employees have the tools and support they need to innovate and succeed. If you have a passion for technology, a knack for troubleshooting, and a desire to work in a collaborative environment, we want to hear from you.
Why Join Nexus Horizon?
- Competitive salary and comprehensive benefits package.
- Work in the innovation hub of the world with access to cutting-edge technology.
- Professional development opportunities and career growth pathways.
- Flexible work arrangements and a supportive team culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access to resolve hardware, software, and network issues efficiently.
- Configure and deploy new workstations, laptops, and mobile devices using mobile device management (MDM) tools.
- Manage and maintain the IT asset inventory, ensuring accurate tracking of hardware and software licenses.
- Collaborate with the network engineering team to troubleshoot connectivity issues and optimize network performance.
- Assist in the administration of Active Directory and user account management, including password resets and access provisioning.
- Conduct regular system maintenance, updates, and security patching to ensure system integrity.
- Create and maintain documentation for standard operating procedures (SOPs) and knowledge base articles.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-4 years of experience in IT support, helpdesk, or a similar technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, Microsoft Office 365, and ticketing systems (e.g., ServiceNow, Jira).
- CompTIA A+ or Network+ certification is highly preferred.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.